Informatica

The queueing system theory is well developed. Such an important problem as the efficient of customer service in efficiency a multichannel queueing system with different productivity of service channels is well developed, too. Exact formulas are obtained from which the loss probability can be computed (if the input stream of customers distributed as Poisson and service time of the customer is the exponential service time). However, these formulas are very complex. So, in this paper, two theorems are proved, in which upper and lower estimates of the loss probability are presented. These estimates are simple formulas that don't become more complex with the growing number of service channels in the queueing system.