Pub. online:28 Aug 2023Type:Research ArticleOpen Access
Volume 34, Issue 3 (2023), pp. 529–556
Ineffective evaluation of open-source software learning management system (OSS-LMS) packages can negatively impact organizational effectiveness. Clients may struggle to select the best OSS-LMS package from a wide range of options, leading to a complex multi-criteria group decision-making (MCGDM) problem. This evaluates OSS-LMS packages based on several criteria like usability, functionality, e-learning standards, reliability, activity tracking, course development, assessment, backup and recovery, error reporting, efficiency, operating system compatibility, computer-managed instruction, authentication, authorization, troubleshooting, maintenance, upgrading, and scalability. Handling uncertain data is a vital aspect of OSS-LMS package evaluation. To tackle MCGDM issues, this study presents a consensus weighted sum product (c-WASPAS) method which is applied to an educational OSS-LMS package selection problem to evaluate four OSS-LMS packages, namely ATutor, eFront, Moodle, and Sakai. The findings indicate that the priority order of alternatives is Moodle > Sakai > eFront > ATutor and, therefore, MOODLE is the best OSS-LMS package for the case study. A sensitivity analysis of criteria weights is also conducted, as well as a comparative study, to demonstrate the effectiveness of the proposed method. It is essential to note that proper OSS-LMS package evaluation is crucial to avoid negative impacts on organizational performance. By addressing MCGDM issues and dealing with uncertain information, the c-WASPAS method presented in this study can assist clients in selecting the most appropriate OSS-LMS package from multiple alternatives. The findings of this study can benefit educational institutions and other organizations that rely on OSS-LMS packages to run their operations.