As the tourism and mobile internet develop, car sharing is becoming more and more popular. How to select an appropriate car sharing platform is an important issue to tourists. The car sharing platform selection can be regarded as a kind of multi-attribute group decision making (MAGDM) problems. The probabilistic linguistic term set (PLTS) is a powerful tool to express tourists’ evaluations in the car sharing platform selection. This paper develops a probabilistic linguistic group decision making method for selecting a suitable car sharing platform. First, two aggregation operators of PLTSs are proposed. Subsequently, a fuzzy entropy and a hesitancy entropy of a PLTS are developed to measure the fuzziness and hesitancy of a PLTS, respectively. Combining the fuzzy entropy and hesitancy entropy, a total entropy of a PLTS is generated. Furthermore, a cross entropy between PLTSs is proposed as well. Using the total entropy and cross entropy, DMs’ weights and attribute weights are determined, respectively. By defining preference functions with PLTSs, an improved PL-PROMETHEE approach is developed to rank alternatives. Thereby, a novel method is proposed for solving MAGDM with PLTSs. A car sharing platform selection is examined at length to show the application and superiority of the proposed method.