Informatica

Quality Function Deployment (QFD) is a technique used to collect Customer Requirements (CRs) for the product to be designed before the start of the manufacturing processes, and also used to determine whether CRs will be met with correlated or uncorrelated Design Requirements (DRs). In QFD technique, customers tend to explain their expectations from the product by using linguistic expressions instead of using exact numbers. Vagueness and impreciseness in linguistic expressions can be captured perfectly using fuzzy set theory. Pythagorean fuzzy (PF) sets as one of the extensions of ordinary fuzzy sets offer the decision maker a larger membership and non-membership assignment region than ordinary intuitionistic fuzzy sets. In this paper, customer requirements in QFD analysis are prioritized by Best-Worst Method (BWM), which has become a very popular optimization-based weighting method in recent years. In the proposed BWM and QFD methodology, interval-valued Pythagorean fuzzy (IVPF) sets are used for the first time in order to handle the uncertainties in the linguistic judgments. In the application, the two-phase IVPF methodology is proposed to a real life e-scooter design problem addressing 12 customer & 12 design requirements. The proposed PF methodology could determine the weights of customer requirements, and identify which of the design requirements is stronger, and make a competitive analysis to reveal the position of our company in the market under fuzzy environment. Besides, the sensitivity and comparative analyses have demonstrated the dominance of our company over the other competitors.

The Autonomous Vehicle (AV) industry is constantly growing, thus analysing its perspectives is essential. However, for this analysis a sophisticated approach is necessary which considers the ambiguity of decision-makers, and different objectives and criteria related to stakeholders. In this paper a new model is proposed based on Decomposed Fuzzy Sets and the Best-Worst Method to deal with possible non-reciprocity of pairwise comparisons and different preferences of stakeholders in the AV industry. The main advantage of the model is that it is capable of considering optimistic and pessimistic attitudes along with the different objectives and criteria of the involved groups. The results show that users require short travel time, while operators, manufacturers and legislators expect mainly the increase of revenues from the AV implementation. Among the most important criteria, our analysis indicates the need of regulatory and safety issues are the most essential obstacles of expanding the AV industry. The new model can also be applied for evaluating the perspectives of other emerging technologies and industrial sectors.

Green supplier selection has recently become one of the key strategic considerations in green supply chain management, due to regulatory requirements and market trends. It can be regarded as a multi-criteria group decision-making (MCGDM) problem, in which a set of alternatives are evaluated with respect to multiple criteria. MCGDM methods based on Analytic Hierarchy Process (AHP) and TOPSIS (Technique for Order Preference by Similarity to Ideal Solution) are widely used in solving green supplier selection problems. However, the classic AHP must conduct large amounts of pairwise comparisons to derive a consistent result due to its complex structure. Meanwhile, the classic TOPSIS only considers one single negative idea solution in selecting suppliers, which is insufficiently cautious. In this study, an improved TOPSIS integrated with Best-Worst Method (BWM) is developed to solve MCGDM problems with intuitionistic fuzzy information in the context of green supplier selection. The BWM is investigated to derive criterion weights, and the improved TOPSIS method is proposed to obtain decision makers’ weights in terms of different criteria. Moreover, the developed TOPSIS-based coefficient is used to rank alternatives. Finally, a green supplier selection problem in the agri-food industry is presented to validate the proposed approach followed by sensitivity and comparative analyses.