Pub. online:1 Jan 2013Type:Research ArticleOpen Access
Volume 24, Issue 4 (2013), pp. 543–560
The symbiosis between an enterprise architecture and service-oriented architecture results in so-called service-oriented enterprise architecture and brings up new problems for service-oriented enterprise systems engineering. One of the most important is a business service quality definition, specification and evaluation. The paper proposes a formal model of enterprise business service quality evaluation framework to encompass and balance all the viewpoints and perspectives on an enterprise business service quality.